Param Eswaran Vijayan
I am at Emirates NBD, the largest banking group in the Middle East, with over 19 years of... | Dubai, Dubai, United Arab Emirates
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Param Eswaran Vijayan’s Emails pa****@em****.com
Param Eswaran Vijayan’s Phone Numbers No phone number available.
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Param Eswaran Vijayan’s Location Dubai, Dubai, United Arab Emirates
Param Eswaran Vijayan’s Expertise I am at Emirates NBD, the largest banking group in the Middle East, with over 19 years of experience in various sectors, such as banking, financial, telecom, and insurance. I have an MBA in computer and information sciences, and multiple certifications in IT, project management, and change management, such as MCSE, CCNA, PMP, PRINCE2, ITIL, and RHCT. My core competencies include strategic planning, performance management, analytics and insights, financial planning and budgeting, business reporting, stakeholder management, continuous improvement, business process optimization, and risk management. As a leader of a team of six members, I manage dialer operations for sales and collection portfolios, covering outbound, inbound, digital banking, and Omni Channel. I oversee 12+ projects and initiatives to streamline unified communications, enhance systems efficiency, design operational dialer strategies, and collaborate with various stakeholders. I have successfully delivered frictionless financial remediation solutions, improved customer lifecycle management, reduced TAT, and increased conversion rates. My mission is to improve extraordinary experiences across the entire customer journey, using my expertise in CX and dialer operations. My passion for customer-centricity has consistently driven me to create value for all stakeholders and enhance overall customer experiences. With a unique blend of seasoned leadership & technical expertise at all levels, a reliable solutions provider who leverages a ‘right first time’ approach to deliver a seamless service-driven & quality-orientated customer experience I can be contacted on: ☎ +971 56-1813453 ⌨ [email protected]
Param Eswaran Vijayan’s Current Industry Emirates Nbd
Param
Eswaran Vijayan’s Prior Industry
Softlogic Systems
|
Samjass It Services
|
Davies Systems
|
Serco
|
Emirates Nbd
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Work Experience
Emirates Nbd
Associate Manager Campaign Management - Outbound Operations - Dialer Cx Omnichannel (Digitalbanking)
Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Serco
Unit Head Of Digital Banking Omni Channel Dialler Operations Cxi - Unified Communications
Sat Dec 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Davies Systems
Head Of Global Digital Operations Cx Unified Communications Management (It & Operations)
Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Davies Systems
County Head Of Dialler Operations/Wfm - India & Uk Service Delivery
Wed Oct 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Samjass It Services
Manager - Dialer Operations
Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Samjass It Services
Deputy Manager Dialer Operations
Sat Oct 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Samjass It Services
Dialer Group Leader
Tue Mar 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Softlogic Systems
Dialler & Systems Administrator
Tue Apr 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Feb 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Param Eswaran Vijayan Email Addresses
FAQ About Param Eswaran Vijayan
-
Param Eswaran Vijayan is located at
Dubai, Dubai, United Arab Emirates -
Param Eswaran Vijayan is a
I am at Emirates NBD, the largest banking group in the Middle East, with over 19 years of experience in various sectors, such as banking, financial, telecom, and insurance. I have an MBA in computer and information sciences, and multiple certifications in IT, project management, and change management, such as MCSE, CCNA, PMP, PRINCE2, ITIL, and RHCT. My core competencies include strategic planning, performance management, analytics and insights, financial planning and budgeting, business reporting, stakeholder management, continuous improvement, business process optimization, and risk management. As a leader of a team of six members, I manage dialer operations for sales and collection portfolios, covering outbound, inbound, digital banking, and Omni Channel. I oversee 12+ projects and initiatives to streamline unified communications, enhance systems efficiency, design operational dialer strategies, and collaborate with various stakeholders. I have successfully delivered frictionless financial remediation solutions, improved customer lifecycle management, reduced TAT, and increased conversion rates. My mission is to improve extraordinary experiences across the entire customer journey, using my expertise in CX and dialer operations. My passion for customer-centricity has consistently driven me to create value for all stakeholders and enhance overall customer experiences. With a unique blend of seasoned leadership & technical expertise at all levels, a reliable solutions provider who leverages a ‘right first time’ approach to deliver a seamless service-driven & quality-orientated customer experience I can be contacted on: ☎ +971 56-1813453 ⌨ [email protected] Emirates Nbd -
Param Eswaran Vijayan currently works in the
Emirates Nbd -
Param Eswaran Vijayan specializes in
I am at Emirates NBD, the largest banking group in the Middle East, with over 19 years of experience in various sectors, such as banking, financial, telecom, and insurance. I have an MBA in computer and information sciences, and multiple certifications in IT, project management, and change management, such as MCSE, CCNA, PMP, PRINCE2, ITIL, and RHCT. My core competencies include strategic planning, performance management, analytics and insights, financial planning and budgeting, business reporting, stakeholder management, continuous improvement, business process optimization, and risk management. As a leader of a team of six members, I manage dialer operations for sales and collection portfolios, covering outbound, inbound, digital banking, and Omni Channel. I oversee 12+ projects and initiatives to streamline unified communications, enhance systems efficiency, design operational dialer strategies, and collaborate with various stakeholders. I have successfully delivered frictionless financial remediation solutions, improved customer lifecycle management, reduced TAT, and increased conversion rates. My mission is to improve extraordinary experiences across the entire customer journey, using my expertise in CX and dialer operations. My passion for customer-centricity has consistently driven me to create value for all stakeholders and enhance overall customer experiences. With a unique blend of seasoned leadership & technical expertise at all levels, a reliable solutions provider who leverages a ‘right first time’ approach to deliver a seamless service-driven & quality-orientated customer experience I can be contacted on: ☎ +971 56-1813453 ⌨ [email protected] -
Param Eswaran Vijayan speaks the following languages:
No languages available. -
Param Eswaran Vijayan has prior experience in the following industries:
Serco , Davies Systems , Davies Systems , Samjass It Services , Samjass It Services , Samjass It Services , Softlogic Systems -
Param Eswaran Vijayan has the following professional experience:
Emirates Nbd , Serco , Davies Systems , Davies Systems , Samjass It Services , Samjass It Services , Samjass It Services , Softlogic Systems . -
You can view Param Eswaran Vijayan’s
LinkedIn profile at LinkedIn URL. -
Param Eswaran Vijayan’s work email addresses are
[email protected] . -
Param Eswaran Vijayan works at
Emirates Nbd
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